Orders are mostly processed and manufactured the same working day and all items are shipped via 24 hour courier for delivery the following day. Depending on the time of order and the nature of the item this delivery time may be extended but customers will be advised of this.
If the item is damaged, do not sign for the delivery and inform us as soon as possible as the unit will have to be returned to us and we can file a claim against the courier company and correct the issue.
All items must be signed for or left in a safe place at your discretion. If the courier cannot deliver and a safe place has not been designated you may be subject to redelivery charges. Should goods left in a designated safe place be stolen or damaged we regret that we can not be held responsible.
Our standard range of units including direct and indirect cylinders, combination tanks and buffer vessels will be sent in a regular box on a 24h Courier. Smaller units such as Boat Cylinders and Header Tanks will be shipped in a small box and Larger units such as Thermalstores will be shipped on a Pallet.
International Delivery & Exports
Goods cannot be exported, but can be delivered to an address from which you can arrange export at your own expense and risk if you require the item to be shipped abroad.